One of the ways we're trying to affect positive change is by collating first hand experiences of care for older people or those with special needs from the care users themselves, their families, friends or professionals.

Our aim is to use information about failures, mistakes and when services haven't met expectations to encourage learning and improvement. We also welcome stories of great care and positive experiences so that we can share best practice.​

We've received feedback that some people find it very cathartic to share their experience, marking an important step in recovering from traumatic experiences, where they didn't feel listened to. 

You can use the forms on the subpages Care Home Stories and End of Life to submit your own experience and read experiences from other families and care professionals.